Frequently Asked Questions
Everything you need to know about shopping with Solis Global for your home essentials.
What is the standard shipping time for furniture and decor?
Most items are processed within 2-3 business days. Standard delivery typically takes 5-10 business days depending on your location. For oversized furniture pieces, our white-glove delivery service may take up to 14-21 days.
Do you offer international shipping?
Yes, Solis Global ships to over 50 countries. International shipping rates and delivery timelines are calculated at checkout based on the destination and weight of the package.
What is your return policy for home goods?
We want you to love your space. If you are not satisfied, you can return most items within 30 days of delivery. Items must be in their original packaging and unused condition. Please note that custom-made or final sale items are non-returnable.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our website's 'Track Order' page to see real-time updates on your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for larger furniture purchases.
Are your products sustainably sourced?
At Solis Global, we prioritize ethical manufacturing. Many of our collections feature FSC-certified wood, recycled textiles, and low-VOC finishes to ensure your home is beautiful and environmentally responsible.